Refund Policy

Last updated: September 28, 2026

1. When work fails, we give the credits back

AI work is paid for before it runs. If the work fails, we return exactly what was taken for it, automatically — you do not have to ask us, and there is no deadline.

If a job produces fewer results than you paid for, you are charged only for what was delivered.

2. Subscription fees

We do not refund subscription fees for a billing period that has started, except where section 4 gives you the right to cancel the purchase.

You can cancel at any time. Cancelling stops the next payment; it does not end the period you have already paid for, and there is no cancellation fee.

3. Payments made through the App Store or Google Play

If you paid inside an iPhone or Android app, Apple or Google took the payment, not us. We cannot refund it. Refunds for those purchases are requested from Apple or Google and decided by them under their own rules.

When Apple or Google tell us a purchase was refunded, we remove the credits that purchase paid for.

4. Your rights under consumer law

Nothing in this policy takes away a right the law where you live gives you.

• European Union, EEA and the United Kingdom: you may cancel a purchase within 14 days of making it and get your money back, without giving a reason.
• Korea: you may cancel within 7 days.

Write to support@ashweb.io to cancel a purchase under this section.

5. If you think a payment is wrong

Write to support@ashweb.io before asking your bank to reverse the charge. A reversal raised with the bank first may suspend the account while it is investigated, and most problems are quicker to fix directly.

6. Changes to this policy

We may update this policy. The date at the top of this page is the date of the version you are reading.