AI Influencer StudioAI Influencer Studio

Refund Policy

Last updated: December 1, 2025

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations for AI Influencer Studio services. Refund terms are set by the service operator and processed through our payment system.

2. Subscription Refunds

2.1 Refund Terms

Refund eligibility and terms are determined by the service operator and may include:

  • Specific time limits for refund requests
  • Usage-based restrictions on refund eligibility
  • Prorated refunds based on unused service time
  • Different policies for monthly vs annual subscriptions

2.2 Service Operator Discretion

  • All refund decisions are at the sole discretion of the service operator
  • Refund policies may vary based on subscription type and circumstances
  • The service operator reserves the right to modify refund terms with notice

3. Cancellation Process

3.1 How to Cancel

  • Cancel anytime through your account dashboard
  • Contact support at admin@ashweb.io for assistance
  • No cancellation fees apply

3.2 Effective Date

  • Cancellation takes effect at the end of current billing period
  • No immediate termination of service
  • Download your content before subscription expires

4. Refund Eligibility

4.1 General Refund Considerations

Refund eligibility may be based on factors such as:

  • Technical service issues or extended outages
  • Billing errors or payment processing issues
  • Timing of refund request relative to service usage
  • Compliance with service terms and usage policies

4.2 Refund Limitations

Refunds may not be available in situations including:

  • Extensive use of service features before refund request
  • Violations of service terms or usage policies
  • Requests made outside the operator's specified timeframe
  • Services delivered as described and functioning properly

5. Processing Time

5.1 Request Processing

  • Refund request processing time is determined by the service operator
  • Approval or denial notifications are sent via email
  • Processing time varies based on payment method and operator policies

5.2 Payment Processing

  • Refunds are processed through our payment provider system
  • Refunds are issued to the original payment method when possible
  • Processing time depends on the payment provider and banking systems
  • Service operator has no control over bank processing times

6. Content and Data

6.1 After Cancellation

  • Generated content remains accessible for 30 days
  • Download your content before account closure
  • Account data permanently deleted after 30 days

6.2 Backup Responsibility

  • Users responsible for backing up their content
  • We are not liable for lost content after cancellation
  • Export features available throughout subscription period

7. Dispute Resolution

7.1 Customer Support

  • Contact support before initiating chargebacks
  • We work to resolve issues promptly and fairly
  • Most disputes can be resolved through direct communication

7.2 Chargeback Policy

  • Chargebacks may result in immediate account suspension
  • Additional fees may apply for chargeback processing
  • Prefer direct resolution over third-party disputes

8. Special Circumstances

8.1 Service Interruptions

  • Extended outages may qualify for service credits
  • Credits applied to next billing cycle
  • Downtime must exceed service level thresholds

8.2 Feature Changes

  • Major feature removals may qualify for partial refunds
  • Advance notice provided for significant changes
  • Alternative solutions offered when possible

9. Contact Information

For refund requests and questions:

  • Email: admin@ashweb.io
  • Support Portal: Through your account dashboard
  • Response time: Within 24 hours during business days

10. Policy Updates

This refund policy may be updated to reflect:

  • Changes in payment processing
  • Legal requirements
  • Service improvements
  • Customer feedback

11. Legal Considerations

11.1 Consumer Rights

  • This policy does not affect your statutory rights
  • Local consumer protection laws may provide additional protections
  • EU customers have additional rights under applicable regulations

11.2 Limitation of Liability

  • Refunds limited to amounts paid for the service
  • No compensation for indirect damages or lost profits
  • Maximum liability limited to 12 months of subscription fees

By subscribing to AI Influencer Studio, you acknowledge that you have read and agree to this Refund Policy.

Refund Policy - AI Influencer Studio